« One of our vital strengths is
the experience of our consultants, who have mostly held
operational jobs. For the more complex the environment,
the more the consultant has to be able to understand the
business and the process as a whole, in order to have a
full picture of the problems involved. In short, he needs
to have a thorough knowledge of the field of activity where
he will be operating. » |
Financial
Since it was first established, Eurogroup Consulting has focused
on banking and financial areas and has developed considerable
expertise in key areas such as securities, financial markets,
payment facilities and loans, and the insurance field. Our team
of professionals is one of the most reliable providing consultancy
services in the financial sector (more than 250 firms have already
placed their trust in us). Thanks to the accumulated experience
of work carried out in countries covered by the Alliance, we can
bring you the benefit of the best banking and financial practices,
adapting them to the specific context of your business.
Our range of action
- Operational strategy :
- Studies of opportunities for links with other organisations
- Customer relations management
- Business plans
- Profitability analysis (clients, products, networks)
- Planning and control systems
- Organisation/Risk Management :
- Optimisation of the Compliance mechanism
- Basle 2 projects
- Process reengineering
- Improvement of sales efficiency
- Coordinating quality procedures
- Setting up an organisation department
- IT Systems :
- Producing IT systems guideline diagrams
- Managing IT systems projects
- IT project risk diagnostics
- Assistance in selecting packages
- Running user acceptance tests
- Human Resources :
- Change of enterprise culture
- Skills management
- Managerial training
- Executive coaching
- Training policy
- Preparation and monitoring of labour negotiations
Some recent references
Banque Belgolaise (Brussels, Paris
and London) :
Complete overhaul of the Compliance mechanism.
Preparation for an operational risks charter under Basle 2.
Design of Business Continuity Plan.
Citibank :
Assisting in the reorganisation of the bank to improve the BEY.
Optimisation of the Compliance mechanism.
Preparation of a Business Plan for development of the mass client
flow and credit card activities.
Delta Lloyd :
Segmenting clientele according to value.
Choice of a CRM package.
Planning the implementation.
Fortis Banque Belgium :
Assistance in the "Accounting Architecture" project.
Design of a group organisation frame of reference.
Trimming the IAS project
Training the Process Management team.
ING :
Training the Management Consulting Services team.
Banque de La Poste :
Application of the CBFA circular on outsourcing (compliance,
operational risks and business continuity plan).
Winterthur :
Design and organisation of the Win Business School for
brokers and service advisors.
AGF Belgium :
Training in-house managers.
Health
care and social welfare
Eurogroup Consulting provides consultancy services for hospitals and the
health and welfare sector, including both public and private health
institutions. Thanks to its role in the Alliance "healthcare"
network, Eurogroup Consulting is the most important European practice in
the health field. On matters relating to strategic development,
we work closely with our French, Italian, and Irish colleagues,
so that we can pool the trends and new directions appearing in
the various social welfare and financing systems. This sharing
often results in "ideas accelerators", making it possible to rethink
certain preconceived ideas and practices.
Our range of action
- Operational strategy :
- Opportunities for links with other institutions (mergers,
outsourcing)
- Strategic plan
- Launching activities linked with population development
- Customer relations management (CRM)
- Auditing the strategic function and action plans
- Organisation and financial diagnostics :
- Restructuring, reorganisation of administrative processes
- Identification of short term and/or structural reasons
for deficits
- Optimisation of central functions
- Process reengineering
- Coordinating quality procedures
- Profitability analysis
- IT Systems :
- Producing IT systems guideline diagrams
- Managing IT systems projects
- IT project risk diagnostics
- Implementing Electronic Document Management, Workflow and Datawarehouse technologies
- Assistance in selecting software packages
- Optimisation of the IT function
- Human Resources :
- Change of enterprise culture
- Skills management
- Managerial training and executive coaching
- Training policy
- Conflict management
- In-house communications management
Some recent references
European Commission :
Auditing the problems of home hospitalisation at European level
CHR de la Citadelle à Liège
:
Assisting the Management in up-dating the strategic plan, validation of the medical project, definition of a guideline pan for buildings and start-up of architectural projects
Clinique Sainte-Rosalie à
Liège :
Assistance during the merger of the CHR de la Citadelle and the Saint-Rosalie Clinic, reorganising medical surgeries.
Walloon Region :
Financial and organisational analysis of the problem of bed shortages through 19 public hospitals, identification of short-term causes of the shortfall, analysis and classification of the causes, formulation of sustainable lines of recommendation.
Clinique Notre Dame de Grâce
:
Up-dating the medical project and preparation of a new strategic plan.
CPAS de Berchem Sainte-Agathe :
Preliminary study for the future of the Albert Laurent hospital.
Public sector
Eurogroup Consulting in Belgium has developed highly specialised expertise in improving the functioning of the public services and services to the Community.
Our aim is to assist the public services in their processes of change: heading global projects, improving internal processes, setting up IT systems, accountability through delegation, "reporting" control, functional accounting, assessment of personnel skills and motivation actions, etc.
In all cases, Eurogroup Consulting benefits from a vast network of partners for all technical, scientific, regulatory and legal aspects, enabling our clients to benefit from both national and international good practice.
Our range of action
- Operational strategy :
- Studies of opportunities for links with other institutions
- Management contracts
- Cost / profit analysis
- Planning and control systems
- Outsourcing to independently run bodies
- Organisation :
- Structuring, overhauling organisation charts, distribution of tasks
- Improvement of efficiency of services
- Process reengineering
- Coordinating quality procedures
- IT Systems :
- Producing IT systems guideline diagrams
- Analysis of IT needs
- IT projects management
- IT project risk diagnostics
- Assistance with choice of solutions (management software intranet, websites, etc.)
- Human Resources :
- Change of culture
- Skills management
- Management training
- Assistance in the management of change
Some recent references
AFSCA/FAVV - Federal agency for the safety of the food chain :
As part of the Copernic programme of modernisation of the federal civil service, reengineering all the Agency (BPR) processes, and assistance in the management of change.
Walloon Government :
Preparation of a new unified pricing system for the water sector.
Marketing plan for the redeployment of the Feder Meuse-Vesdre zone.
GIE Production et distribution d'eau dans le sous-bassin de la Sambre :
European benchmarking of the organisation model of the water producers and distributors sector. Design of the future organisation and assistance in the merger of two of the major Walloon players.
DPE (DGRNE / Environmental Police Division) :
Operating audit and recommendation of 12 steps towards operational improvement.
Commission Internationale de la
Meuse :
Assistance within the framework of the multilateral coordination (seven regions involved) for the setting up of the Water framework directive for the Meuse Basin.
Commune de Fléron :
Diagnosis and recommendations to optimise the performance of the human resources of the local council and the public welfare centre.
Implementing the action plan proposed following the personnel audit.
Charleroi Police Zone :
Assessment of the effects of the police reform on performance in the zone.
AWT (Walloon Telecoms Agency)
:
Assistance in the renewal of the management contract.
Setting up a balanced score card.
Industry
Eurogroup Consulting assists many industrial and service businesses in their strategic policies on change and the application of appropriate measures, in areas as diverse as agriculture and foods, supermarket distribution, chemicals, steel-making, information technologies, vehicle construction, etc
Our range of action
- Operational strategy :
- Studies of opportunities and deployment of activities
- Customer relations management
- Business plans
- Profitability analysis (clients, products, networks)
- Planning and control systems;
- Organisation :
- Restructuring
- Process reengineering
- Improvement of sales efficiency
- Coordinating quality procedures;
- IT Systems :
- Producing IT systems guideline diagrams
- Analysis of functional requirements
- Assistance in selecting packages
- Outsourcing policy
- IT projects management
- Risk analysis
- Piloting user acceptance tests
- Human Resources :
- Change of enterprise culture
- Skills management
- Managerial training
- Executive coaching
- Training policy
Some recent references
Siemens Belgique :
Assistance in designing the strategy for Siemens activities in the Walloon area of Belgium.
Siemens France (Building Technology Division):
Setting up control cards and tests on the transparency of the results provided in compliance with Sarbanes Oxley Section 404.
Arcelor :
Definition of a standard statement for flat carbon.
Banksys :
Setting up a quality system for the "Payment Terminals" division.
Carrefour :
Definition of the pension fund process and proposals for improvement of this process with all the partners involved (welfare secretariat, accounts department and Carrefour personnel department).
Assistance with the migration to a new payments system.
Glaverbel :
Design of the "e-glaverbel" deployment program, on-line support tool for the presentation of the group's product range.
